Accessibility

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Getting to and from the International Terminal

Arriving at the International terminal

Arriving by car:

The Transport Hub is where all members of the public can be dropped off and picked up from the “Public drop-off and pick-up. For more information on how to get to the Transport Hub

There are accessible spaces at the front of the public lane drop-off and pick-up lane, located approximately 60 metres from the departure zone entrance. These are marked in blue with the wheelchair symbol and can be used by those with access needs.

Should mobility assistance be required, the Assistance Buggy service picks up from the marked seating next to Bus Stop A and near the accessible P60 parking between Zone 8 and 9.

More information about the Assistance Buggy can be found below:

Arriving by taxi/rideshare:

All taxis and rideshares utilise the commercial pickup and drop-off lanes in the Transport Hub.

Mobility spaces are located at the front of the commercial drop-off lane, approximately 30m from the terminal entrance.

Should mobility assistance be required, the closest Assistance Buggy Meeting Point is near the accessible spaces at the front of the drop off and pick up lanes.

Arriving by shuttle:

Shuttles drop off at section F in front of the Transport Hub annex underneath the canopies. It is about 30 meters to the entrance of the terminal from these spaces.
Should mobility assistance be required, the closest Assistance Buggy Meeting Point is near the accessible spaces at the front of the drop off and pick up lanes.

Arriving by bus:

  • Buses drop off at the following stops inside the Transport Hub:
  • Bus Stop A: All public buses (Airport Link and AT38)
  • Bus Stop B: The green terminal transfer bus that travels between the international and domestic terminals
  • Bus Stop C: Park & Ride Bus
  • Bus Stop D: The Yellow Hotel bus
  • Bus Stop E: Buses from the city (Skydrive and Intercity)
  • Bus Stop F: Shuttle buses

Should mobility assistance be required, the closest Assistance Buggy Meeting Point is near the blue accessible spaces or for Park & Ride or Yellow bus travellers the nearest stop is between Zone 8 and 9 of the public drop-off pick-up lane.

Leaving the international terminal

Pick up from pre-booked Total Mobility or wheelchair transportation:

There is a pick-up zone outside the closest entrance to the arrivals area (#11). Exit here and turn right, the spaces are painted blue and have the wheelchair symbol.

Pick-up by private vehicle:

Private vehicles can pick-up from the blue accessibility spaces at the very front of the drop-off pick-up lanes. These are about 200m from the arrivals area.

Should mobility assistance be required, the closest Assistance Buggy Meeting Point to the arrivals area is next to entrance 8.

Pick-up by taxis, rideshares and super shuttles

These depart from the Transport Pick-up zone which is about a 1-2 minute walk (approx 140m) from the arrivals area outside door 11

Pick-up by pre-booked Total Mobility
There is a pick-up zone outside door 11 by the arrivals area with mobility spaces painted blue. There are no additional charges for accessibility pick-ups.
Pick-up by pre-booked taxi's, off-site shuttles (parking or hotel) and rental cars
For pre-booked Taxi's, the meeting point location is inside arrivals. For the off-site shuttles and rental cars these are located at the Off-site Transfer zone which is about a 5-7 minute walk from the arrivals area (approximately 360 metres from the departures entrance of the main terminal)

Pick-up by pre-booked by private vehicle

Private vehicles can pick-up from the blue accessibility spaces located at the front of the drop-off, pick -up lanes in the ground floor of the Transport Hub. These are approximately 200m from the
international terminal arrivals area.
Should mobility assistance be required, the closest Assistance Buggy meeting point by the arrivals area is outside door 8.
There is also a free bus that leaves from a stop outside entrance 11 look for the blue bus to the Transport Pick up Zone and Car Parks D and E. This service runs every 15 minutes between 0500-2300.
Should mobility assistance be required, the closest Assistance Buggy Meeting Point to the arrivals area is next to entrance 8.

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Pick-up by bus
All buses leave from within the Transport Hub. This is approximately 200 metres from the arrivals area.

The bus stops are as follows:

  • Bus Stop A: All public buses (Airport Link and AT38)
  • Bus Stop B: The green terminal transfer bus that travels between the international and domestic terminals
  • Bus Stop C: Park & Ride Bus
  • Bus Stop D: The Yellow Hotel bus
  • Bus Stop E: Buses from the city (Skydrive and Intercity)
  • Bus Stop F: Shuttle buses

Assistance Buggy (Trial):

We are trialling an electric buggy service that departs from the Transport Hub from two Assistance Buggy Meeting Points, between Zone 8 and 9 and near the accessible spaces at the front of the drop off and pick up lanes.

This goes to entrance 6 first for departing travellers and then picks up arriving passengers at entrance 8 to go back to the Transport Hub.

There service operates 24 hours a day with two buggies operating in a loop which takes approximately 15-20 minutes depending on traffic.

If you’re being driven and your driver is planning on parking in P180 Short Stay on Level 1 it would be advisable to allow some extra time as we would recommend the person who needs to use the assistance buggy be dropped off first at one of the Assistance Buggy Meeting points on the ground floor. Then your driver will be able to exit the Transport Hub and loop back to the entrance of the Transport Hub to enter the P180 short stay lane off Tom Pearce Drive and head up the ramp.

Paid P60 Parking

There is Paid P60 short term parking available inside the Transport Hub on the ground floor, the entry is at the end of the drop-off and pick-up lane. This is the closest parking to the terminal if you want to assist or accompany someone to or from the international terminal. Entry is by license plate recognition and there are pay machines inside the Transport Hub near the P60 entrance, or there is payWave available at the exit barrier.

Paid P180 short stay parking

P180 short stay parking is now open on level 1 inside the Transport Hub. Entry is from the outside of the Transport Hub off Tom Pearce Drive, look for the P180 signs and drive up the ramp. This is the closest parking to the terminal if you need extended time to assist or accompany someone to or from the international terminal. Entry is by license plate recognition, and you can pay at the automated pay machines located by the lifts before your return to your car to exit. The maximum height limit for this car park is 2.2m.

Accessibility parking space inside the Transport Hub

  • Ground level P60 - 9 spaces
  • P180 short stay, Level 1 - 11 spaces
  • Premium parking, Level 2-4 - 10 spaces per floor

Airport help

Please notify your airline of any requirements around disabilities.

Automatic doors and lifts

Automatic doors and lifts are available to all levels of the international terminal for visitors and travellers using wheelchairs.

Automatic Teller Machines (ATMs) with braille keys

Automatic teller machines with braille keys are located at:

  • ground floor, arrivals area
  • first floor, departures area.

Car parking for vehicles displaying a disability card

Vehicles with a valid disability card can park in marked spaces as follows:

  • short duration on the outer road in front of the domestic terminal and in the ground floor of the transport hub at the international terminal
  • longer visits in the public car parks nearest to the terminals.
  • Accessibility map here

Drinking fountains

Wheelchair-accessible drinking fountains are placed throughout the international terminal to offer travellers a refreshing drink.

Flight information

Passengers with impaired sight should tell our friendly airline staff, when checking in, that they require assistance with flight information.

Hidden Disabilities

Auckland Airport is now proudly participating in the Hidden Disabilities Sunflower Lanyard scheme. If you, or someone you are travelling with has a hidden disability you can choose to wear a Sunflower Lanyard and make your disability visible to airport staff. Find out more here.

International Mobility Valet Parking

Disability Icon

The International Mobility Valet is now available for booking.

Available to Mobility Parking Permit holders, the Mobility Valet provides an assisted parking service right outside the international terminal.

The mobility valet parking option is available to holders of Mobility Parking permits issued by CSS Disability Action and can be booked online via the Auckland Airport website here.

Medical and emergency services

Local medical services and emergency services are provided by Auckland Airport.

Toilets

Toilet facilities in the international terminal are wheelchair-accessible.

Transport

Dial-a-ride is a specialist wheelchair vehicle shuttle service. Please book two days in advance. Several of the taxi and shuttle bus companies that service the airport are members of the nationwide total mobility scheme and provide wheelchair hoists. Phone +64 9 625 5599.

Check out our range of options on how to get to and from the airport

Uber at Domestic Terminal Building customer and social communications

What’s happening?

Three new Uber services are available from the Domestic Terminal Building. These services are: Uber Comfort, Business Comfort and Uber Assist.

What are the new Uber services and how are they different?

The new services are:

  • Uber Comfort

    With Uber Comfort, riders can match with top-rated driver-partners with newer, mid-sized vehicles. Riders can select preferences directly in the app, and whether they'd like to chat or not.

  • Business Comfort

    Recently launched in Australia and New Zealand, Business Comfort is exclusive to Uber for Business organisations, and provides business travellers with the option for newer vehicles with more leg room and highly rated driver-partners. Riders can select Business Comfort when using their Business profile in the Uber app, and access Uber's premium business support directly within the app when needed. This is only available to Uber for Business organisations and users linked to Business profile access.

  • Uber Assist

With Uber Assist drivers can provide additional assistance to riders who may need extra help.
Driver-partners offering Uber Assist trips have completed independent training from a third-party specialist on how to support riders with assistance needs into vehicles. Driver-partners can help load assistive devices such as collapsible wheelchairs, that fit into the boot of a standard sedan.


Are these services available in the international terminal?

Not at this stage, following on from the pilot, we may look to have the same Uber providers at the international terminal, but at this stage the offering is for the domestic terminal only.


What if I book an Uber that isn’t Comfort, Assist or Business Assist, where is that pickup from?

The normal UberX offering is still in the same location, in the rideshare area, which is located behind
Carpark R, at the domestic terminal.


Has the location from where I access Uber vehicles at the domestic terminal changed?

Not if you have ordered UberX, that is still in the same location, Uber comfort, business comfort and Assist will be available closer to the domestic terminal taxis stand, which is the third lane opposite Door 4, to the left of the pedestrian crossing , which is closer than the traditional Uber pickup location which is further north from the DTB.

Wheelchairs

Passengers who need a wheelchair should contact your airline they are travelling with.